Shipping Policy

Thanks for shopping with PurrInstinct™! We work with trusted fulfillment partners to deliver your order as quickly and safely as possible.

Processing Time

• Orders are processed within 1–3 business days after payment is received.
• Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Our average delivery times are:

• United States: 8–14 business days
• Other regions: 10–20 business days (varies by country and carrier)

These are estimates only. Actual delivery times can vary due to carrier delays, customs, weather, or peak seasons.

Shipping Fees

• We offer Free Shipping on qualifying orders when advertised.
• Any applicable shipping fees will be calculated and shown at checkout before you complete your order.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and link. You can also track your order any time on our Track Your Order page.

Wrong Address / Incomplete Information

Please make sure your shipping address is correct at checkout. We are not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address being provided.

Lost or Delayed Shipments

If your tracking shows “delivered” but you have not received your package, or if your order has been in transit for significantly longer than the estimated time, please contact us at support@purrinstinct.com and we’ll be happy to help investigate.

Duties, Taxes & Customs

International orders may be subject to customs fees, import taxes, or other charges set by your country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Questions?

If you have any questions about shipping, reach out to us at support@purrinstinct.com.